Capital One could visit cardholders at work and home
February 19 , 2014
Capital One has informed its credit card holders that the firm may contact them in any manner they wish to: It could be a "personal visit" at their residence or even at their place of employment. It could also "modify or suppress called ID and similar services and identify ourselves on these services in any manner we choose."
David Lazarus of the Los Angeles Times found this move alarming and asked if the biggest credit card issuer in the nation has turned into a stalker.
A company spokesman explained that people don't show up to the customers' homes unless it's a last resort and the phone-spoofing is only because "local phone exchanges may display our number differently."
Lazarus noted that it's up to the customers to choose to believe the rep.