British bank NatWest opens on Sunday following IT systems failure

  • British bank NatWest opened 1,200 of its branches on a Sunday for the first time in its history in an effort to address payment issues faced by millions of its customers following a computer systems failure earlier in the week.

    The bank, owned by part-nationalized Royal Bank of Scotland, already extended its opening hours on Saturday, calling in more than 7,000 staff to deal with the crisis.

    NatWest is struggling to clear a huge backlog of failed payments after a software upgrade on Tuesday night went wrong.

    The bank has said it will waive any overdraft fees or charges on current accounts and will work with credit agencies to ensure customers' credit ratings are not affected as a result of missed payments.