United Airlines Customer Service

Support an increase in the baggage liability limit
United has increased its baggage liability to limit to $3,000 per passenger

Allow reservations to be held or canceled

• The Airlines allow customers who purchase tickets in the United States through United Reservations, airport ticket locations, United city ticket offices or www.united.com to refund their tickets within 24 hours of purchase without penalty.
  
  

Provide prompt ticket refunds
Eligible tickets can receive a refund within 7 days for credit card purchases and 20 days for cash purchases

Special needs commitment

• The United Airlines is committed to meeting the travel needs of all customers -- including customers with disabilities and special needs, such as unaccompanied minors and providing them with care and respect they deserve. Meet customers' essential needs during long on-aircraft delays
• There are developed contingency plans to provide food, water, restroom facilities and access to medical treatment for customers onboard an aircraft that is on the ground for an extended period of time.

Disclose travel itinerary, cancellation policies, frequent flyer rules and aircraft configuration
The Airlines disclose a wide range of information to our customers in new and better ways. They share with customers information about (a) any change in aircraft on a single flight with the same flight number; (b) cancellation policies involving failures to use each flight segment coupon; (c) rules, restrictions and an annual report on frequent flyer program redemption; and (d) information regarding aircraft configuration, including seat size and pitch.

Ensure good customer service from code-share partners The United Airlines is committed to ensuring that the domestic code-share partners provide comparable consumer policies and commitments. Be more responsive to customer complaints In addition to offering customers an email and mailing address they offer a toll-free telephone number (877) 228-1327 Address: United Airlines P.O Box-66100 Chicago ILM 60666 Website-www.united.com