United Airlines SkyNet was introduced to facilitate the passengers flying in this airline and enabling the employees to serve the passengers better. It is a unique feature of United Airlines.
Technology behind SkyNet
SkyNet is built on BEA WebLogic Portal 8.1 and is supported by an SOA (Service Oriented Architecture). United Airlines SkyNet offers a solution whereby the employees are enabled to access more relevant information about how they will be benefited by the financial performance of the airlines. This gives them the correct picture of the company operations as well as provides them with greater control over their careers. United Airlines SkyNet offers relevant content and applications for all the employees of United Airlines.
Implementation of SkyNet
SkyNet was implemented in 2004 and it has been revealed that implementing the United Airlines SkyNet has yielded favorable results. The database is accessible to all the 65000 employees. Everyday the number of members logging into SkyNet reaches 20,000. Accessible even from mobiles, this intranet facility has helped improving staff productivity by making them more engaged in the details of United Airlines. The most popular SkyNet Applications are WebList, CrewNet, Pension Calculator and Success Sharing.
Benefits of SkyNet
The whole idea behind the introduction of SkyNet intranet at United Airlines was to facilitate involvement and participation of airlines employees in the day-to-day operations. The executive team at United Airlines came up with the Information Services Division (ISD) that enables every employee to get a comprehensive idea of the company’s financial position. Such transparency is a positive aspect of united Airlines. United Airlines aims at providing best possible services to the customers and it is believed at United Airlines that to ensure customer satisfaction it is primarily important to emphasize on ‘employee engagement’. It has been found that engagement of employees in the operation of the organization is directly linked to continued customer satisfaction. To ensure employee and customer satisfaction therefore, United Airlines SkyNet has been adopted by the Airlines.
