Generally, candidate applying for Airline Call Center Jobs should have expertise in both sales and reservation. He will be the one who will contribute in generating revenue by selling the products and provide high quality, fast and efficient service to the customers. The main duties will include dealing with passenger inquiries about flight departures and arrivals, advising on fares and action requests for special services.
Experience and Qualifications
A candidate applying for Airline Call Center Jobs should have one or more years of experience in fares, sales and ticketing. He/she should have good telephone skills and customer service skills and should also have expertise in Call Center and telemarketing procedures and methodology.
Institutes Offering Courses for Airline Call Center Jobs
There are number of institutes that provide Airline Fares and Ticketing Courses that help in applying for Airline Call Center Jobs. Some such institutes are International Airline Ticketing Academy (IATA), West London College, and Canadian Institute of Travel Counselors (CITC).
These institutes give 1year/6 month/2 month Diploma/Certificate courses in Ticketing and Fares Calculation. The courses offered by these institutes make the candidate well versed with the current trends in airline sales and customer service concepts and also help them learn to issue tickets to customers. After successfully completing these courses, candidates become proficient in Geography, Hubs, Spokes, Routes, Gateways and Time Zones.
